Services for the Adaptive Enterprise

In the modern enterprises Business and ICT are aligned to capitalize on changes: the inflexible and cost driven traditional infrastructures are rapidly transforming into service-oriented architectures, more valuable for the business return. The ICT infrastructure and solutions are extraordinary assets to:

• Maximize returns (ROI), i.e. to improve business results, turnover, earnings and cash-flow and to reduce the operational costs.
• Mitigate Risks, i.e. to secure business and to provide continuity to operations, to recover from critical situations and to comply with new regulations and laws (IAS, Privacy, etc.).
• Improve performances, i.e. to optimize support to the company’s operations and to react in real time to changes.
• Reconfigure the organization, i.e. to automate process changes along new business requirements, to react quickly to emergent opportunities, to innovate, reducing technology costs and integration efforts.

We provide consulting services and solutions along the overall ICT Value Chain Management :

ICT Strategy Definition and Implementation

Defining and Implementing an effective ICT strategy is a major step for innovation. We support our Clients to create the right decision framework, to develop a vision and to define  the most proper mission, objectives and priority lists, to set up measurements and the KPI’s to be monitored during execution. We can provide industry benchmarks and comparisons with peers and competitors.

The starting point is a clear understanding of the business drivers and which ICT services and infrastructure the enterprise want to deploy. Initiating from the assessment of the current situation we usually perform a preliminary gap analysis on the state of the art of ICT in the enterprise and of the initiatives already taken. At the end a full strategy is deployed, including resource plans, execution and monitoring strategies and accountability (Closed-loop monitoring, Accountability, Regulatory Compliance).

ICT Value Chain Management

Our proprietary methodology identifies and faces four key steps in the ICT Value Chain, i.e.:

• Calculation of ICT Projects ROI (step 1)
• Project selection and Budget planning (step 2)
• Analysis of the overall financial impact of the ICT plan (step 3)

Advanced  ICT Governance Services

ICT Suppliers Management

To manage effectively the company’s ICT suppliers as well as to perform selection is critical to success, to keep technology aligned to business and to lower the overall ICT costs.
Nextvalue’s insights on technologies, markets and vendors are indispensable for CIO’s and IT Executives when defining sourcing strategy, selecting vendors, defining and negotiating contracts and SLA’s, benchmarking with leaders.

Contracts Management

Our monitoring on industry contracts and practices and our experience in negotiations are fully available to our Clients who are adding new service providers’ offerings into their service/supply chain. We support them to set up win-win agreements and value driven contracts. We help them  crafting comprehensive and flexible contractual provisions, establishing contract structures for managing outsourcing programs and service-level agreements, providing links to service consumption, risk, pricing and penalty/reward structures, benchmarking service content and pricing for diverse functional domains.

Users’ Satisfaction Surveys

Monitoring and measuring the internal users satisfaction on a continuous basis is am main objective of any IT department. In order to provide its customers with the highest accuracy as possible, our service includes several consistent steps, definitions and criteria for data collection and metrics, data analysis and identification of the critical issues. We provide suggestions and recommendations based on industry benchmarks and practices.

Impacts of new Technology on users

An ‘a priori’ analysis of the impacts of the introduction of new solutions and technologies is performed, including a complete ROI analysis based on evaluations of the costs and the expected incremental benefits.